Payment
And Postage
We offer several methods of payment to make purchasing your
new products easier! We accept Direct Deposit into our bank
account, Money Orders through Australia Post and PayPal.
For overseas buyers (we are located in Australia) we only
accept PayPal.
Please
note we do NOT accept Cheques of any sort and they
will be returned.
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Returns
And Exchanges
We do not accept returns or exchanges on wigs purchased
on Ebay. This is due to health reasons and also to help
ensure we keep our prices nice and low for our valued buyers!
Our photographs are shot carefully using nice full light
and our descriptions also include color numbers etc.
If
you are unsure about the color, please don't buy it! Asking
questions first makes things easier for everyone, and we
can send you a color ring to help you match the right tone.
We will not accept any returned pieces. If you have a problem
with your piece, please let us know - We are only happy
if you are, and we will be happy to work with you to sort
something out.
If
the wig doesn't suit you, we really cannot be held responsible.
We show our styles as naturally and realistically as we
can without trick lighting or overstyling, but different
monitors show colors differently, and chances are you don't
look like the mannequin so it may look slightly different!
We do have over a thousand happy clients though, so you
are really very safe with us! As always, please ask first
to make sure you have the right choice. If its not what
you expected, but its what we advertised in the listing,
there is only so much we can do to point out the product
to you. Use the color code to buy from, if you're not sure,
please order a color ring.
The
wig might require a quick styling before you wear it to
look right. Please make sure you don't have it on incorrectly
(seriously, people put their pieces on upside down and get
angry, we don't get it either!) and if it has curls they
need to be shaken out a little to get it looking right.
The shipping process to you can be quite rough so a light
styling is sometimes needed.
If
you buy the wig on Ebay and you don't like it, please don't
blame us. It was totally your choice. If you are very picky,
we suggest going to a wig salon, trying it on and buying
it there. It will cost you well over twice as much, but
you are better safe than sorry if you're not going to be
happy.
We
will only accept a return if we sent the wrong item or it
has a manufacturing flaw. Please email us beforehand so
we can work with you to ensure a quick and simple replacement!
We
really are decent people, here to help you, so please be
patient and straightforward with us and we will be happy
to do the same! Rants, negative feedback and abusive emails
will not be looked at kindly and will not inspire us to
help you. We aren't here to mess you around or upset anyone,
just provide fantastic hair to people who need it!
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Shipping
Policies
Generally we post out your item on the next business day
after payment! If you pay before noon we can often get it
out in the mail that day, for a quicker delivery. We post
Monday to Friday.
Australian
buyers, your hair will be shipped out via Platinum Express!
This means it gets there by 12 the next day if you live
within the Express Post Network. You do have to sign for
the package, but it's registered and trackable and insured!
If you live outside the Express Post Network it still arrives
very quickly, so it should still be within 48 hours. If
you require your piece for a certain date, we recommend
buying beforehand to avoid any panic. We do not allow pickups!.
Overseas
buyers, your hair will be packed in a white plastic mailing
pouch which seals tightly. It will be insured, meaning it
arrives safer! If you need Express Postage please let us
know and we can sometimes arrange it on a special needs
basis! Delivery otherwise is via Insured Air Mail and takes
7-14 days to arrive depending on your location.
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My
Item Hasn't Arrived!
Check your Ebay shipping address, is it correct? Sometimes
things take a while around busy times of the year, or are
delayed by the postal system. Please let us know so we can
chase it up for you!
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My
Item Was Late! I'm Not Happy!
Unfortunately, sometimes things get delayed in the mail!
This really isn't our fault. Once it leaves our hot little
hands, we too are trusting it gets to you on time. Leaving
us bad feedback because your hair is late due to a problem
we cant control is really unfair and damaging to us - Please
don't blame us if we post your hair out on time and Australia
Post (bless their cotton polyester blend socks) slow it
down for no good reason!
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Why
Haven't You Emailed Me?
Sometimes if you have a HotMail account and a high Junk
screening setting, random emails just don't make it through!
We have had irate clients call us with abuse claiming they
didn't hear from us but all our emails ended up in their
junk folder! Please check your trash/junk folders as we
love communication and we keep in touch every step of the
way! We always reply to questions, and when your hair is
posted out we make sure we send you a message through Ebay.
If you don't hear from us or you think your email isn't
working, you can also use Ebay Messaging and then you know
for sure it comes through to us!
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Can
I Pay By Credit Card?
For Ebay purchases, we only accept credit card payments
through PayPal!
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Unpaid
Items Policy
We allow up to ten days for payment to come through. That
means if you buy something, you can wait up to ten days
to pay for it. Anything you buy within that 10 day period
can be combined to help you save on shipping!! If you have
more to buy, just let us know and we will be happy to combine
it all for you!
If
you are having trouble paying, just get in touch with us!
We understand things come up from time to time and we will
be happy to work it out with you. If you buy a piece by
accident, just let us know… it makes the process so
much easier to fix it and get it sorted out and everyone
is happier!
If
no contact us made and payment isn't received on time, we
will file a claim with Ebay and follow through with a dispute
and negative feedback, as well as a strike against your
account. We hate doing this though, so please help us make
Ebay a better place!
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Color
Policy
Different settings on individual monitors may distort or
change colors. The safest way to get the color that best
matches your own hair is to purchase a color ring or buy
from the color numbers.
We
really go out of our way to try and make sure our photos
look as accurate as possible! We don't use sneaky soft lighting,
or shadowy lighting to try and change how the hair looks…
We present it exactly how it looks, so you can make a better
decision. We also provide a description of the shade, a
close up color of the tone, and pictures of the product
from multiple angles!
That
said, everyone has a different type of monitor and we cant
be sure you have the same settings as everyone else. Sometimes
a screen has more blue, red or green and that can throw
off hues dramatically! We calibrate our monitors regularly
and use a high end camera to ensure maximum color clarity.
If you aren't sure, please ask! If it doesn't suit you,
its really not our fault and we cannot accept returns. Color
numbers are provided to help you find the right shades.
If you are unsure, please visit a wig store in your area
and have a look at their tones, or purchase a color ring
from us to help match your hair.
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Leaving
Feedback
Feedback is a hugely important part of Ebay for both a buyer
and a seller! It gives both parties an opportunity to explain
how the transaction went. Unfortauntely, we have had clients
in the past leave a negative feedback for reasons completely
out of our control which is extremely unfair. We have been
quite lucky (just look at our glowing feedback) and have
had so many brilliant clients, and we would like to keep
that going! Our feedback score is extremely high (99%+ happy
customers) and like to make sure we keep that up! We really
would be disappointed to have a client leave bad feedback
before we were given the chance to fix the problem. Also
with postal issues - that's out of our control and we don't
deserve bad feedback for that! We sell quality hair, and
our feedback should really show how we behave as a business,
not how an outside company treated both of us… its
as frustrating for us as it is for you!
When
you receive your item, please leave us positive feedback
if you are as thrilled as everyone else! It lets us know
that you got your new hair and that you were happy with
it. We will leap in as soon as possible and leave you feedback
in return as this concludes a successful transaction!
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Can
I Try Before I Buy?
At present, we don't have the facilities for clients to
try on hair before they purchase. All items purchased through
Ebay are mailed out quickly and safely. If you are unsure,
please ask questions!
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Designer
Vs Regular Wigs
Designer wigs and regular wigs we sell are all of fantastic
quality, but our designer wigs are produced with an attention
to detail that is absolutely incredible. The fibres are
softer and lighter and the wigs are easier to wear. We have
over a thousand thrilled clients who buy our regular wigs,
so they are absolutely top notch. If you are looking for
a super natural wig which has specially placed highlights
and a longer life, then the designer wigs are definitely
the way to go.
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What
Are $1NR Auctions?
A $1NR auction is an auction started off at a very low price!
Being an auction, it can be bid up to much higher prices,
depending on interest on the item. This is your chance to
get your hands on a one off piece, a special bargain or
a run out on pieces are no longer selling. There's never
anything wrong with our pieces, we don't sell faulty pieces
- So you can confidently bid on a $1 NO RESERVE auction
safely knowing you are still going to be getting a great
product at an ideal price! You cannot exchange a $1NR item
for another color or style.
I
missed your $1NR Auction, can you relist it again for me?
Sorry, our $1NR are just there to help us clear out excess
stock. There's absolutely nothing wrong with them, they
are just like all our other wigs, but give you the chance
to get a deal. We receive SO many emails asking us to list
again, but once sold it's probably not going to happen again.
If you are going to be away from the PC when the auction
ends, make sure you enter your bids ahead of time so you
don't miss out! Get in quick, bid as high as you are willing
to pay, or risk losing out on the bargain of the century!!
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Overseas
Seller Quality
Seen some of those wigs for $0.99 on Ebay from overseas?
Usually from Hong Kong. They have stolen pictures, and high
postage costs. Why? There are lots of reasons! The hair
is usually low quality and very thin. The hair is often
so shiny it looks like plastic, and the pieces generally
don't last very long. The huge shipping and insurance costs
are their cover up on the price so they can escape Ebay
fees. The hair you see in the picture is generally not what
you get in the mail, if you get anything at all. To see
if a seller is good, you should always check their feedback
for a detailed trading history!
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Do
You Have Childrens Wigs?
We sure do! We have a range of superior quality children's
wigs, just get in touch and we will be more than happy to
send you more information about our range of exquisitely
made wigs especially produced in some totally snazzy styles
for kids!
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Do
You Have Other Colors?
Most of our fantastic wigs and pieces come in a range of
different tones! Some are limited edition styles, but nearly
all our wigs are available in ten or more colors. If you
need something, please let us know what sort of color you
are looking for specifically… Asking if we have blondes
is almost a definite yes, so the type of blonde will help
us help you a lot quicker!
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Can
I See Your Catalogue?
We don't have a printed catalogue at present - This is for
several reasons! Firstly, we get new styles all the time,
meaning we would have to print new ones every couple of
months. Secondly, we have a huge range listed on Ebay and
we are always happy to send you pictures of other styles!
Buying online is so quick and simple, and we can send you
links to our Ebay Auctions or images of available pieces!
Just get in touch and we will be more than happy to help!
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How
much is that in MY Currency?
The exchange rate changes from day to day... sadly, its
hard to know exactly how much something is when you are
seeing various prices online. If you are unsure, you can
convert Australian dollars into your own currency at www.xe.net/ucc
and see for yourself! Generally, all our prices are in Australian
Dollars. If youre not sure, please ask and we will be happy
to let you know.
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